Frequently Asked Questions
- How do I create an account? account
- I forgot my password, what can I do? accountpassword
No worries! If you forgot your password, you just need to do the following:
- Click Log In at the top of the homepage
- Click Forgot your password?
- Type in your email address and we’ll send you a new password
- How do I change my password accountpassword
To change your password, click on your profile and on the very first page, click on the “Change my password” button. Simply follow the step-by-step instructions.
- How do I join an experience? booking
- What are service fees? paymentrules
We charge participants a minimal service fee (5%) to cover the cost of processing payments. The exact amount of the service fee is displayed before you proceed to payment. It is also included in the email confirmation that you receive upon purchase.
- Can I cancel a booking? bookingcancellation
To cancel your booking, please contact us at firstname.lastname@example.org. If you cancel your reservation, you will be refunded according to Keenobby’s cancellation policy:
- If you cancel at least 48 hours prior to the experience, you will be totally refunded net any commission and fees paid by Keenobby;
- if you cancel between 48 and 24 hours prior to the experience, you will be charged 50% of the experience price, including Keenobby’s service fee;
- if you cancel less than 24 hours prior to the experience, you will be charged 100% of the experience price.
- What payment method does Keenobby use? bookingpayment
We use PayPal as our secure payment gateway.
- Where can I find the booking confirmation? booking
After each booking, you will receive a confirmation email with a summary of your booking, the exact address of the experience and contact information of the Expertainer. This email will go to the email address associated with your Keenobby account.
- Are there any specific requirements to join an experience? rules
You must comply with local laws and regulations to join an experience. More specific details would be listed on the page of the experience, such as equipment, gear, skill level, etc.
- Are children allowed to join an experience? children
Children under 18 years of age may be entitled to join an experience only with the presence of their parent or guardian.
- How are Expertainers vetted? quality
Trust and Quality are very important to us. This is why our team interviews each new expertainer. We give particular attention to the expertainers’ talent, passion, as well as professional and interpersonal skills. We also review all expertainer profiles and experience listings before they are published on the site.
- How can I contact my Expertainer? contact
After booking an experience, you will receive an email confirmation with the contact information of your Expertainer. Please do not hesitate to email your Expertainer and ask any question before and after the experience.
- I am very interested in an experience but there is no session scheduled. What can I do? bookingexperience
On the page of the experience, click I am Interested. Fill out a quick form to tell us your preferences. We will contact the Expertainer and do our best to find a suitable date and time.
- The date and time of upcoming sessions do not work for me. How can I request another session? bookingexperience
When you are on the page of the experience:
- Click Join Now
- Under Sessions, click Tell us your preferred schedule
- Select your preferences
- Click Keep me posted
We will get back to you shortly with alternative sessions for your consideration.
- What does Expertainer mean? entertainerexpertexpertainer
Think “Expert + Entertainer”… Keenobby is all about people, talent and fun. There is no better title to honor the people who offer their talent through fun learning experiences.
- Who can be an Expertainer? rules
Anyone with talent, passion and creativity can be an Expertainer. Whether you are a handcrafter, artist, dancer, shaman, scientist, historian, collector, foodie, epicurean, adventurer, partier, or have an inspiring talent and passion to share, you are welcome to join our pool of Expertainers.
- How can I become an Expertainer? account
It’s easy! Just sign up on Keenobby and create your profile as Expertainer. In your dashboard, you will be guided through simple steps to complete.
- Is there any sort of membership fee to sign up as Expertainer? paymentrules
Absolutely not! It’s entirely free. You can activate and deactivate your listings and Expertainer account any time.
- How can I create a listing? experiencelisting
Listings can be created from your Expertainer dashboard. When creating your listing, you are requested to describe the content of the experience and specify the maximum number of participants, price per person, venue, etc. Please make sure to use relevant pictures in high resolution to illustrate your listing. All listings are carefully reviewed before going live. Our team will contact you if we have any questions or require any further information.
- How can I schedule my sessions? schedulingsessions
As soon as our team has approved your listing, you can then start to schedule your first sessions. Do not hesitate to schedule more than one session as it gives more options to people interested to meet you and attend your experiences.
- Who sets the date, time and duration of my sessions? sessions
That’s you! With Keenobby, you can exercise your talent and hone your skills at your own pace and availability. Flexibility is very important to us!
- Where should I host my experiences? Do you provide a venue? venue
You are free to host your experiences in any suitable venue of your choice, including your home or professional studio as well as rental spaces and outdoors. We do not have our own venue for experiences, but we do know various venue providers. Let us know what you are looking for and we will be happy to suggest a few options.
- How do I get in touch with confirmed participants to my upcoming sessions? contact
You will receive the contact information of participants before the session. Make sure to send them all relevant information about transportation, access to the venue, necessary gear, etc. The more communication, the better to help them prepare too!
- Can I cancel upcoming sessions? rulessessions
To avoid last minute cancellations and provide every participant enough advance notice, we request that you cancel the session no later than 36 hours prior to the start time of that session.
- How much shall I charge for my experiences? paymentprice
Up to you! The price of your experience should be profitable for you, yet reasonable and affordable to most people. To set the right price for everyone, do not forget to calculate possible costs you might have to bear, such as equipment, materials, food, beverage, etc
- How much is Keenobby’s service fee? feespaymentprice
Keenobby takes a 15% Expertainer fee on each ticket sold. This small fee helps us maintain an active community and provide useful tools to our members.
- How do I get paid and when? payment
Keenobby uses PayPal as our payout method. You need to have an existing PayPal account and provide relevant information in your Keenobby dashboard. Payouts are deposited to your PayPal account within ten days after the date of your session. Find out more about PayPal, including how to create an account, at PayPal.com.